All residents moving in or out are required to make a moving booking using the online forms at least 48 hours in advance.

You will then receive confirmation or otherwise of your preferred booking time/date.This will ensure lifts and the loading dock are available at the required time.

Loading Bay bookings will be limited to 2 hours in duration, from 7am to 3pm (last booking 1pm) on Monday to Friday, so it is imperative your removalist arrives on time. 

Should you have not completed your move by 3pm, the Concierge will work over-time and you will be charged a cost of $100 per hour, which will be charged in 15 minute increments. 

It is also possible to move on the weekend.

It is imperative your move is confirmed prior to booking your removal company.  Should any removal truck arrive without a confirmed booking, it is possible they will not be able to be accommodated. 

When buying and moving furniture and bulky items it is important to consider the following critical dimensions: 

When making the booking, the Concierge will advise you where the moving truck is able to park. This will be dependent on the type of vehicle used.

On arrival of your removalist to the loading zone, the Concierge will take you and/or your removalist through the path of travel to your apartment. This is so you and the Concierge are aware of any existing property damage, so you will not be held responsible for damage caused by others.

You or your removalist will be issued with a lift key. This is used to park the dedicated lift car, this will make the lift unable to be used by other persons during your move.

The Concierge will ensure the lift curtains are in place, which will protect the surfaces of the lift against possible damage caused by your furniture. Please be aware the rear wall of the lift car is made of glass.

On completion of your move, the Concierge will take you and/or your removalist through the path of travel to ensure no property damage has resulted.

After your move is completed, ensure the lift override is turned to the “Off ’’ position so it may continue to function normally.

Please note the following information from Clause 18.2 of your By-Laws a proprietor, occupier, other resident or their contractor, having met the requirements set out in sub-bylaw 18.1, while moving any furniture or large objects or through or on common property, must not:

• permit any carriers or tradespeople to commence operations prior to their making contact with the building manager or Concierge upon arrival; permit any furniture or items to enter or exit the building other than via the basement; Note: no deliveries are to be made through the lobby/foyer
  
• permit any vehicles to restrict access to the car park;
  
• conduct operations so as to unduly restrict access of other residents to the lifts or lobbies or restrict access to the fire escapes;
  
• place any furniture or items in a lift other than that specified by the building manager and, in any event, not until protective covers have been placed in the lift by the building manager;
  
• permit any furniture or other items to come into contact in any way with the lift doors, including static contact or leaning or stacking on the door; or damage the common property;
  
• If any damage is caused to any part of the common property by the actions of any proprietor or their invitee moving any furniture, large object or deliveries to or from a lot or through or on common property, then the proprietor shall be responsible for the cost to the strata company of making good any such damage.
  

Additional Items

Removal of Rubbish

• Removal offiste of all packing material, removalist boxes and the like is each resident’s responsibility. These types of items must not be pushed down the rubbish chutes, as this often causes chute blockages; or dumped in the garbage rooms.
  
• If the strata company incurs any costs related to rubbish removal, the tenant or occupier will be responsible for these costs. Any amount to be paid by the occupier or resident not paid within14 days may be recovered by the strata company from the proprietor of the lot.
  

Floor Covering

• Please note, as part of the sound insulation, floor tiles have been laid on an acoustic underlay. As with all tiles, if heavy objects are dropped or incorrectly moved over the tile s(for example, a refrigerator) the tiles may crack. Please ensure your tiles are adequately protected by your removalist company before wheeling (or “walking”) in heavy items eg. refrigerators, washing machines etc.
  
• Surfaces like stone, colour backed glass &carpets have been installed in all apartments. As with all similar products, these materials can chip, stain, scratch or mark if not treated carefully. It is important to look after all surfaces during the move in process.

This information may change without notice. It is the responsibility of owners or agents to ensure that they are operating under current arrangements.

Contact Information